It’s rarely the terrible decisions, processes, or even people that’ll sink your organization. It’s the accumulation and inertia of the mediocre ones. (View Highlight)
The insidious nature of inertia is in its ability to compound the cost of action as time goes on. (View Highlight)
Every additional month you let mediocrity fester, you make it harder to undo. (View Highlight)
Because hitting undo usually means at least one difficult conversation, some amount of disappointment, and a recognition that you get this one wrong. (View Highlight)
Come up with excuses of why it just hasn’t worked yet. Why just a bit more time is needed to turn it around. Any argument will do, as long as it postpones the requirement to move. (View Highlight)
We usually know what needs to be done, but we shrink from the responsibility to do it. Unless occasion calls upon us without a choice, we’ll find a way around. (View Highlight)
Easy choices, hard life. Hard choices, easy life. Make the hard choices. (View Highlight)